tt_email_check.html 4/4/13

Email Account
Check Your Configuration

Follow these instructions to check your email configuration settings in Windows Outlook Express. You may print out this page and refer to it while performing the checks. (If you need to setup a new email configuration Click Here.) Note: Only those settings critical to the proper functioning of your email are covered here: Start Outlook Express Click on the Outlook Express icon on your desktop (a little envelope) --or-- Click on Start --> (All) Programs --> Outlook Express In Outlook Express Click on Tools --> Accounts Window name: Internet Accounts Click on Mail (tab) Note: Existing mail accounts are listed in the white box. Click on the line_describing_the_account you want to check. Click on Properties Window name: <mail account name> Properties Tab name: General Name: your name E-mail address: your_email_username@coinet.com Include this accout when receiving mail or synchronizing checked Window name: <mail account name> Properties Tab name: Servers My incoming mail server is a POP3 server. Incoming mail (POP3, IMAP or HTTP) server: mail.coinet.com Outgoing mail (SMTP) server: mail.coinet.com NOTE: If you are using anti-virus software the "Incoming mail" and/or the "Outgoing mail" may be set to something else. This is to redirect your mail to your anti-virus software so it can be checked for viruses. If your mail is working properly, do not change those settings. However, if you are having trouble sending or receiving email then you may temporarily bypass the anti-virus software by changing the "Incoming mail" and/or the "Outgoing mail" to mail.coinet.com. If this helps then your email problem is with your anti-virus software. Account name your_email_username Password ******** Note: There is no way to 'check' your password, you can only re-enter your password. If you do, make sure your Caps Lock is not on. Log on using Secure Password Authentication NOT checked My server requires authenticaiton NOT checked Window name: <mail account name> Properties Tab name: Connection Always connect to this account using NOT checked Window name: <mail account name> Properties Tab name: Security No certificates should be selected Window name: <mail account name> Properties Tab name: Advanced Outgoing mail (SMTP) 25 This server requires a secure connection (SSL) NOT checked Incoming mail (POP3) 110 This server requires a secure connection (SSL) NOT checked Server Timeouts 1 - 3 minutes Break apart messages larger than... NOT checked Leave a copy of messages on server NOT checked If your email still does not work after checking the above configuration items to create a trouble ticket.