Email Account 
 Check Your Configuration
   Follow these instructions to check your email configuration settings
   in Windows Outlook Express.
   You may print out this page and refer to it while performing the checks.
   (If you need to setup a new email configuration Click Here.)

   Note:  Only those settings critical to the proper functioning
          of your email are covered here:


Start Outlook Express

   Click on  the Outlook Express icon on your desktop (a little envelope)
    --or--
   Click on  Start --> (All) Programs --> Outlook Express


In Outlook Express

   Click on  Tools --> Accounts

   Window name:  Internet Accounts
      Click on  Mail (tab)
      Note:  Existing mail accounts are listed in the white box.
      Click on  the line_describing_the_account you want to check.
      Click on  Properties

   Window name:  <mail account name> Properties
   Tab name:     General

      Name:                                          your name
      E-mail address:                      your_email_username@coinet.com
      Include this accout when
      receiving mail or synchronizing                checked

   Window name:  <mail account name> Properties
   Tab name:     Servers
      My incoming mail server is a  POP3  server.
      Incoming mail (POP3, IMAP or HTTP) server:     mail.coinet.com
      Outgoing mail (SMTP) server:                   mail.coinet.com

      NOTE:  If you are using anti-virus software the "Incoming mail"
             and/or the "Outgoing mail" may be set to something else.
             This is to redirect your mail to your anti-virus software
             so it can be checked for viruses.  If your mail is working
             properly, do not change those settings.
             However, if you are having trouble sending or receiving
             email then you may temporarily bypass the anti-virus 
             software by changing the "Incoming mail" and/or the
             "Outgoing mail" to mail.coinet.com.  If this helps then
             your email problem is with your anti-virus software.  

      Account name                                   your_email_username
      Password                                       ********

      Note:  There is no way to 'check' your password, you can only
             re-enter your password.  If you do, make sure your Caps
             Lock is not on.

      Log on using Secure Password Authentication    NOT checked
      My server requires authenticaiton              NOT checked

   Window name:  <mail account name> Properties
   Tab name:     Connection
      Always connect to this account using            NOT checked

   Window name:  <mail account name> Properties
   Tab name:     Security
      No certificates should be selected
      
   Window name:  <mail account name> Properties
   Tab name:     Advanced
      Outgoing mail (SMTP)                           25
      This server requires a secure connection (SSL) NOT checked
      Incoming mail (POP3)                           110
      This server requires a secure connection (SSL) NOT checked
      Server Timeouts                                1 - 3 minutes
      Break apart messages larger than...            NOT checked
      Leave a copy of messages on server             NOT checked
         

      If your email still does not work after checking the above
      configuration items  to create a trouble ticket.