Coinet Support 
&
 Trouble Ticket System 

Answering these questions will provide us with the information we will need
to help you with your problem.  If after answering the questions your
problem is not solved then a trouble ticket will be created and a support
techician will contact you shortly.

I am having trouble with:     email 
                              web browser 
                              getting connected 
                              staying connected. 

I think my computer is infected with a virus or spyware because:
    my computer run slow when connected            
    there is a lot of disk activity
    someone told me I have a virus
    Click Here for help with these problem.





   Email - Select the option which best describes your problem:

      
      I need to (re-)setup my computer for email.
      
      I always get disconnected after checking my email. 

      Receiving Problems:

         
         I have mail but downloading it takes a long time and often fails. 
         
         Outlook Express says I have messages and says it is receiving
         them but nothing happens.
         
         I can't receive email from a particular source. 
         
         I can't receive (any) email. 
         
         I have a different problem receiving email. 

      Sending Problems:

         
         I can send email but it gets returned with a failure message. 
         
         I can send email but it does not get to the destination
         
         I can't send (any) email.
         
         I have a different problem sending email.



   Web - Select the option which best describes your problem:

      --- Under Development ---

    Click Here for help with web problems.




   Getting Connected - Select the option which best describes your problem:

    Click Here for help with getting connectioned.



   Staying Connected - Select the option which best describes your problem:

    Click Here for help with staying connected.