Coinet Support 
&
 Trouble Ticket System 
           
 Open a Trouble Ticket 
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Accurate answers to these questions will help us help you.
After submitting the for a support techician will contact you shortly.


 type:  Connection Problem
 problem:  staying_connected
 time:  Sat May 18 19:08:10 2013
 IP:  107.22.127.92

   
*required fields
   

      
 Last Name: 
      
* 
   

      
 First Name: 
      
* 
   

      
 Phone Number: 
      
* 
   

      
 Dialup Username: 
      
* 
   

      
 Email Username:  

          (without the '@coinet.com' part) 
      
* 
   

      
 Domain Name:  

          (if you have a website) 
      
 
   

      
 Customer Id #:  
      
 
   

      
 My computer is: 
      

           < 1 year old   

           < 3 year old 

           < 6 year old 

           Ancient 
          
   

      
 What is your level of experience? 
      

          

           None 

           Beginner   
          

           Intermediate 

           Expert
          

           Enough to be Dangerous
          
   

      
 What is your Operating System? 
      

          

           Windows 95 

           Windows 98 

           Windows XP 

           Mac OS 8 

           Mac OS 10.0 

           Mac OS 10.2    

           Other
          

           Windows 2000 

           Windows ME 
 
           Windows NT 

           Mac OS 9 

           Mac OS 10.1 

           Mac OS 10.3 

           Don't Know
          
      
   

      
 Last OS update was done: 
      

          

           < 24 hours ago   

           < 1 week ago 

           < 1 month ago
          

           Can't remember 

           Never
          
      
   

      
 My anti-virus software is: 
      
 None 

           Norton/Symantec 

           McAfee 

           Other 
   

      
 My anti-virus subscription is: 
      
 Expired
              
           Current 
   

      
 Last virus definition update: 
      

          

           < 24 hours ago   

           < 1 week ago 

           < 1 month ago
          

           Can't remember 

           Never
          
      
   

      
 My anti-spyware software is: 
      

          

           None 

           Ataware   

          

           Spybot 

           Other
          
          

           Never Even Heard of It
          
      
   

      
 Do you use your 

                         anti-spyware software? 
      
 Yes   
           No 
   

      
 When I check my mail I use: 
      
 Outlook Express 

           Outlook 

           Netscape Messenger 

           Squirrel Mail (coinet.com) 

           Other 

           Don't Know 
   

      
 When I surf the Internet I use: 
      
 Internet Explorer 

           Netscape 

           Other 

           Don't Know 
   
    to open your Trouble Ticket