Coinet Tech Support FAQ

Central Oregon Internet

1. General questions and common problems with dialing up.

• 1.1 My modem is dialing just fine, but my computer says the login failed and to check my username and password.
• 1.2 My modem is dialing and it's telling me ``The computer you are dialing into is not answering.''
• 1.3 I have everything setup I think, but my modem isn't even dialing!
• 1.4 My modem has dialed up, and I see a window on my screen that says I'm connected.. but nothing is happening. Where's the Internet?
• 1.5 I'm using Windows, and it takes Coinet 2 minutes to verify my username and password.
• 1.6 I'm using Windows, and I can't save my password. The ``Save Password'' check box is greyed out.
• 1.7 I'm using Windows, and even if I click on ``Save Password'' it isn't saved
• 1.8 I use Windows, and when I open my web browser, it doesn't connect me to Coinet any longer.
• 1.9 After my modem dials, I hear a US West recording. I can't ever connect to Coinet.
• 1.10 What's the best way to solve connection problems with Windows?
• 1.11 Something just isn't working right! Your guys' network must not be functioning.
• 1.12 I have this really fast modem. How come my connection speed is so low?
• 1.13 Every time I login, I ALWAYS get 26,400 baud.
• 1.14 I have a 56K modem. How come I can only get 33,600 baud?
• 1.15 I have a 56K modem and am dialing your 56K number, but I'm not getting anywhere close to the fastest speed of my modem.
• 1.16 How do I change the phone number I'm dialing? Everytime I change it in the ``Connect To'' window it reverts to the old number.
• 1.17 I'm getting disconnected a lot!

2. Email.

• 2.1 I just sent an email to my friend, but I got a message back saying it couldn't be delivered! What's up with that?
• 2.2 How do I read your mail server's failure notices?
• 2.3 I'm telling you, it's not possible that this email bounced, because I am just replying to an email that was sent to me. They can't send me an email without a valid address.
• 2.4 I was sent some junk email. Within it said to reply or send email to them to get removed, but my mail to the junk mailer is bouncing!
• 2.5 My friends tell me that they keep sending email to me and it's bouncing!
• 2.6 I am getting email but there is nothing in the message!
• 2.7 I'm having big trouble retrieving my email. I keep getting the same messages over and over, or the transfer of my first message is timing out.
• 2.8 My mail software says I have more emails than it's downloading from the server.
• 2.9 I got an email from the system administrator saying I have too much mail!
• 2.10 When my mail software connects to Coinet, I get the message ``Authentication failed.''
• 2.11 I should be able to get huge emails, all of my friends do. I think your mail server is broken.
• 2.12 I want to send out a mail with a large attachment to a bunch of people. I know sending via email is not very efficient, what's a good way?
• 2.13 I got an email that told me to forward it to everyone I know. Should I?
• 2.14 I sent an email and a few hours later received something from MAILER-DAEMON. It says my email has been undeliverable for 4 hours. Is your mail server working?
• 2.15 Who is this MAILER-DAEMON guy?
• 2.16 I'm getting a lot of junk email. How can I filter this?
• 2.17 Do you sell your client list?
• 2.18 I use Netscape mail from your CD, and it prompts me for my password all the time. It's a pain.
• 2.19 I'm using Microsoft Outlook Express and am having a devil of a time with my mail.
• 2.20 I'm using Outlook Express, I just installed anti-virus software and now can't get my mail!
• 2.21 How do I setup multiple email accounts for my family?

3. Web browsing and connecting to Internet sites.

• 3.1 What can I do to protect my kids from seeing all that bad stuff I hear is on the web?
• 3.2 How can I change my browser's default start page so that it loads Coinet's home page?
• 3.3 When I try to surf the web with my browser, I get an error that says there was no DNS entry.
• 3.4 A site I just connected to earlier in the day is now impossible to bring up! It says the server may be down.
• 3.5 Connecting to some web sites is really slow. What's wrong with Coinet's connection to the Internet?
• 3.6 When I type in a web address, I don't get any results!
• 3.7 I can't connect to AOL, what's going on?

4. What kind of software can I use with my Coinet account?

5. How can I improve performance?

• 5.1 Defragging your hard drive.
• 5.2 Reducing your browser cache.
• 5.3 Upgrading your operating system.
• 5.4 Upgrading your computer hardware.

6. I've tried everything. I need help. What's your technical support policy?

7. Necessary names and IP addresses.

8. What's ``Netiquette?'' Where can I read more about it?

9. Glossary.