Common Email Problems - And Solutions

• Someone sent an email to me and it has not arrived.
  • Check your spam folder on our server
    • Go to Coinet.com and click on "Web Mail"
    • Enter your username and password.
    • Look in your SPAM folder for the email
  • Did the sender get a "bounce" (error) message?
    • If we rejected the email we always send a bounce messgae.
    • Sometimes the sender will not see the actual bounce message (Microsoft often substitues a generic "It Failed" message)
    • We need to see the bounce message !! (It is the only best clue as to what actually happened.)
      Forward the bounce message to us "as an attachment" (we need to see all the header lines).
• I can not send emails.
  • How are you connected to the Internet?
    • If you are NOT connected via a Coinet access account or a Bendbroadband account
      You should use your current Internet Access provider's outgoing mail server to relay outgoing email.
    • If you travel, or are using a smartphone call us to configure an smtpauth account
  • Do you have anti-virus software?
    • Your email client actually talks to your anti-virus software and it in turn (should) talk to our server.
      
    • Temporarily turn off your anti-virus software and then try to send your email.
  • Did your get a "bounce" (error) message?
    • If there is a failure delivering the email we always send a bounce messgae.
      • If the failure is "hard" (immediate) we will immediately send a bounce message
      • If the failure is "soft" (temporary) we will send a bounce messages after trying for a week to deliver the email.
    • We need to see the bounce message !! (It is the only best clue as to what actually happened.)
      Forward the bounce message to us "as an attachment" (we need to see all the header lines).
• I can not receive emails.
  • Do you have anti-virus software?
    Your email client actually talks to your anti-virus software and it in turn (should) talk to our server.
    Temporarily turn off your anti-virus software and then try to send your email.
  • Are you using the correct username/password?
    Check them by loggin into Squirell Mail on our server
    • Go to Coinet.com and click on "Web Mail"
    • Enter your username and password.
    • You should have access to your INBOX