Automatic Deductions:
Automatic deductions will come out on the 1st of the month. If the card declines we will contact you once by phone, if we do not hear back from you, your account will be suspended on the 9th of the month until you contact us. You will be responsible to pay for those 9 days if you choose not to continue your account. Your automatic deduction will continue to run until you have notified us to cancel your account or change your type of billing.

Postal Invoices:
Invoices sent by mail will be sent out no later than the 15th of the month and are due on the 1st of the following month. Payment is due No Later than the 9th of the month. If payment is not received by the 9th of the month your account will be deactived until payment is received. If payment is received after your account has been deactived, there may be a $10 re-connect charge. Your account will be reactivated no earlier than 5:00pm on the day payment is received and may be up to 3 days. We are not responsible for invoices being lost in the mail or misplaced. If you believe you should be receiving an email and haven't it is your responsibility to call us. Payment will still be due. However, we do send out an automated email reminder to any open invoices after the 1st. If you receive this email but never received an invoice in the mail please call us.

Refunds/Cancellation
You are responsible for paying for any time previous to cancellation whether you used our system or not. Refunds will not be given for balances after your initial 30 days. If you cancel within the initial 30 days, your refund will not include your setup fee and will be pro-rated from the date of cancellation.